Updated Privacy Policy for the Enola Application:
1. Introduction:
This policy details the scope and handling of personal
information of users of the Enola application. The
application serves as a platform for managing and
supporting families in crisis. The platform components
are an application and a dashboard. The application is
intended for use by family companions who support the
family and work together with them to support families
in times of crisis. In the application, tasks are entered,
and supporters are added from the family's close circles.
Approval and addition of supporters can only be done by
a family companion. The dashboard is a tool that allows
viewing the status of the families. The dashboard is
accessible to community coordinators, charity
managers, and organization managers. As of today,
downloading the application is only possible through the
dashboard by entering the phone number of the family
companion. Therefore, a request to open a family
account and access to the application constitutes
consent that the information is stored in a third-party
database which granted the access approval.
2. Data Collection:
Enola allows its users to enter personal and family
information to tailor their support for families in crisis.
Each family companion declares that they have received
permission from those who come to assist them, to
organize and manage information about them and to
create organic support circles to assist them.
3. Use of Information:
Personal information is collected by Enola to tailor the
use of the application and support for families in crisis.
Also, social and medical organizations that have access
to the dashboard of the application are authorized to
use information about families to optimally provide
services.
4. Information Sharing:
The personal information is intended for sharing, by
support circles chosen by the family companion as
supporters and additional companions, thus enabling
the sharing of tasks and needs of the family with the
people close to them. There is also a general sharing
button, where people register to assist a specific family.
Approval of new users is the responsibility of the family
companion.
5. Privacy Protection:
Enola is committed to protecting user privacy and not
sharing information with a third party, except a third
party that provides access to the system.
6. Information Security:
User information is protected using advanced
technologies to ensure its security.
7. User Rights:
Users can request access, correction, or deletion of
personal information, through the personal profile
button in the application.
8. Policy Changes:
Enola reserves the right to change the privacy policy as
necessary. In the event of a privacy policy update, a
pop-up will appear for users.
9. Third Party:
Information may be disclosed to external parties in case
of explicit permission, or in cases where family
companions were added to the application through such
a party, for example, a charity or municipality that adds
families, will be exposed to information.
10. No Medical Liability:
The application does not provide medical advice and
does not replace medical professionals.
11. No Legal Liability:
Enola cannot be sued in case of damages or harm from
using the application, based on loss of information,
damage caused by exposure of personal information,
misuse of the application, or a volunteer or supporter
who harms the family.
12. Terms of Use:
Users are required to agree to the terms of use of the
application in order to use it.
13. Cookies:
Enola uses cookies to improve data collection and enrich
the service.
14. Customer Service Contact:
For any questions or requests, you can contact Enola's
email address: support@enolaapp.com.
15. Policy Links:
This policy will be linked to additional documents and
relevant terms.